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Right of withdrawal

In accordance with it; with the provisions of Legislative Decree 6 September 2005 n. 206 (and subsequent amendments and additions), the Consumer Customer, if not satisfied with the products or the content of the services purchased atSTEFANAZZI S.A.S. di Stefanazzi Massimiliano & C. (hereinafter called "Seller"), will be able to; return the same products or waive the right to the provision of services and obtain the reimbursement of the price gi & agrave; paid in advance payment.

Mode & agrave; of operation
To this end, the Customer must contact the Seller within 14 days following the delivery of the products or within 14 days following the purchase of the services, sending a communication via registered letter A.R. (at Via 1° Maggio, 13 - 28040 Borgo Ticino (NO) - Italia), containing all the information necessary and useful for the correct processing of the return and reimbursement procedure. This communication should be; necessarily contain everything indicated below:
a. the express will & agrave; of the Client wishing to cancel all or part of the purchase contract
b. the number and copy of the document (invoice - transport document) proving the purchase of the order with respect to which exercise the right of withdrawal;
c. the description and the codes of the Products with respect to which the right of withdrawal is exercised. The re-credit, including of the shipping costs, will be; made by the Seller within 14 days of receipt of the communication by registered letter A.R. above mentioned.

Following receipt of the communication with which the Customer communicates his / her own & agrave; to exercise the right of withdrawal, the Seller, verified the correspondence to the requisites indicated above, concorder & agrave ;, also via e-mail, with the Customer the modalities; with which to carry out the return of the products.

Depending on the return policy of the goods established by the Seller, andr & agrave; inserted one of the following options:

a) the service contracts after the complete provision of the service if the execution is performed started with the express agreement of the consumer and with the acceptance of the loss of the right of withdrawal following the full execution of the contract by the professional;
b) the supply of goods or services the price of which is; bound to fluctuations in the financial market that the professional is not; able to control and which may occur during the withdrawal period;
c) the supply of tailor-made or clearly personalized goods;
d) the supply of goods that are liable to deteriorate or expire rapidly;
e) the supply of sealed goods that are not suitable for being returned for hygienic reasons or related to health protection and have been opened after delivery;
f) the supply of goods that, after the delivery, by their nature, are inseparably mixed with other goods;
g) the supply of alcoholic beverages, the price of which has been agreed upon at the time of conclusion of the contract of sale, whose delivery can only take place after thirty days and whose actual value depends on fluctuations on the market that can not be controlled by the trader;
h) contracts in which the consumer has specifically requested a visit by the trader for the purpose of carrying out and urgent work repair or maintenance. If, on such visit, the trader provides services in addition to those specifically requested by the consumer or goods other than the spare parts necessary for maintenance or repair, the right of withdrawal applies to these services or additional goods;
i) the provision of sealed audio or video recordings or sealed computer software that have been opened after delivery;
l) the supply of newspapers, periodicals and magazines except for subscription contracts for the supply of these publications;
m) contracts concluded at a public auction;
(n) supply of accommodation for non-residential purposes, transport of goods, car rental services, services of catering or services relating to activities & agrave; free time if the contract provides for a specific date or period of execution;
o) the provision of digital content through non-material support if the execution is performed; started with the express agreement of the consumer and with his acceptance of the fact that in that case would lose the right of withdrawal.

Exclusion of the right of withdrawal
However, the right to return is excluded.
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You need information or clarifications on products and services?
Contact us at   0321-908518 or write us on: ufficio@stefanazzifiori.it


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